Cloud Telephony Services — Montreal, QC
VoIP 9-1-1 emergency service is different from traditional telephone 9-1-1 services. Please read this page carefully to understand the differences and limitations that apply to your SipvoipAI service.
With traditional phone services, your 9-1-1 call is sent directly to the nearest emergency response centre (PSAP). The operator automatically receives your name, address, and phone number.
With SipvoipAI VoIP service, your 9-1-1 call is forwarded to a third-party service provider (Northern911) that will automatically or manually route your call to the appropriate emergency response centre. Due to the nature of VoIP technology, the emergency operator may not automatically have your name, location, or contact information.
Because you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location, or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 9-1-1.
VoIP phone service depends on your Internet connectivity and electrical power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption, or delay in your 9-1-1 service.
Until you are told to do so by an emergency dispatcher, do not disconnect your 9-1-1 call. The dispatcher may not have your number or contact information. If you are inadvertently disconnected, call back immediately.
SipvoipAI will attempt to provide the emergency operator with your registered service address. Please ensure that your information on file with us is always accurate and updated.
If you do not update your address (for example, if you are unable to speak during a 9-1-1 call), the emergency operator may assume that you are calling from the last registered address on file.
For technical reasons, the functionality of VoIP 9-1-1 emergency calls may cease or be curtailed in various circumstances, including but not limited to:
• Failure of service or your system access equipment
• Power outages at your location
• VoIP service outage, suspension, or disconnection due to billing issues
• Network or Internet congestion or outage
• If you need to reset or reconfigure your equipment
• If you move your equipment to a location other than the address registered with SipvoipAI
You must notify members of your household and other potential users of your SipvoipAI VoIP service of the nature and limitations of 9-1-1 emergency calls. To make this easier, attach the provided stickers in a visible location on your telephone sets.
When dialing 9-1-1, be prepared to provide your address/location.
sipvoipai.com/911SipvoipAI VoIP services allow you to make or receive telephone calls over the Internet to or from the public switched telephone network. The nature of VoIP telephone calls, while appearing similar to traditional telephone calling services, create unique limitations and circumstances. You acknowledge and agree that differences exist between traditional telephone service and VoIP telephone services, including the lack of traditional 9-1-1 emergency services.
When you make a 9-1-1 emergency call, the VoIP service will attempt to automatically route your 9-1-1 call through Northern911 to the Public Safety Answering Point ("PSAP") corresponding to your address of record on your account. However, due to the limitations of the VoIP telephone services, your 9-1-1 call may be routed to a different location than that which would be used for traditional 9-1-1 dialling. You may be required to provide your name, address, and telephone number to the call centre.
The VoIP service will attempt to automatically provide the PSAP dispatcher or emergency service operator with the name, address, and telephone number associated with your account. However, for technical reasons, the dispatcher receiving the call may not be able to capture or retain your name, phone number, or physical location. Therefore, when making a 9-1-1 emergency call, you must immediately inform the dispatcher of your location.
You are responsible for providing, maintaining, and updating correct contact information (including name, residential address, and telephone number) with your account. If you do not correctly identify the actual location where you are located, or if your account information has recently changed or has otherwise not been updated, 9-1-1 calls may be misdirected to an incorrect emergency response site.
For technical reasons, including network congestion, it is possible that a 9-1-1 emergency call will produce a busy signal or will take longer to connect when compared with traditional 9-1-1 calls.
If you are not comfortable with the limitations of 9-1-1 emergency calls, SipvoipAI recommends that you terminate the VoIP services or consider an alternate means for accessing traditional 9-1-1 emergency services.
SipvoipAI provides VoIP 9-1-1 service through Northern911, a CRTC-designated intermediary. Due to the nature of VoIP technology, 9-1-1 service may have limitations including but not limited to: service interruption during power or Internet outages, potential routing to incorrect PSAP if customer address is not up to date, and delays in call transfer compared to traditional landline 9-1-1. SipvoipAI shall not be liable for any damages arising from 9-1-1 service limitations inherent to VoIP technology. Customers are responsible for maintaining an accurate physical address in their account. Please review SipvoipAI's complete Terms of Service for full details on limitations of liability.
Questions about our 9-1-1 service? Contact us at info@sipvoipai.com or call +1 514-458-9062
SipvoipAI — Montréal, QC, Canada